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Updated: 2017-03-27.

A concierge, in the hospitality industry, is an employee of a hotel whose primary task is to serve as the liaison between the hotel and non-hotel attractions, facilities, services, and activities. A concierge is similar to a receptionist, and they may have a desk separate from the general check-in counter.

For hotels that don’t offer the service, other employees may provide similar assistance, such as the hotel porter. Airlines at the airport sometimes have skycaps which may help with certain concierge services.

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